How to setup System Center Service Manager 2010 (SCSM 2010), Web Portals

July 22, 2010 - SCSM 2010, System Center

Like mentioned in my previous post, I’m currently working with the SCSM 2010 in a lab environment. After reading a discussion on TechNet I wondered what the feeling must be to work in the Web Portal (Web Console) instead of the SCSM 2010 client. That’s why I installed the Web Portal on my virtual machine.

Before you can install the setup of the Web Portal you need an IIS Server to be configured. Because my VM is a DC, I installed the IIS (Web Server) Role on this machine. 



Run the setup.exe (the same one you used to install the SCSM Management Server) and you’ll be presented with the “Microsoft System Center Service Manager Setup Wizard” where you have to choose to “Install the Service Manager Web Portals” .


Getting started – Product Registration”: You can or fill in the Product Key or you can use the Trial Option (which will only last for 180 days). Read the EULA, mark it as read and click Next.


Getting started – Installation Location”: Choose a location for the virtual website and be sure you have enough disk space to run it.


Prerequisites – System Check Results”: The installation of the Web Portals will only proceed once all the prerequisites are fulfilled. The IIS 7.0 needs to be installed before you start the setup for the Web Portals (install the IIS role in the Server Manager).


Configuration – Configure the Service Manager self-service portal name and port”: Choose a website name and port (the default port is 443 (HTTPS)) and select the server which will issue the SSL Certificate.


Configuration – Select the Service Manager Database”: This is the page where the info is required of the Service Manager Management Server. As you can notice in the screenshot the SCSM database I use is the ServiceManager which is created on the SRV2008 SQL Server.


Configuration – Configure The Account For The Service Manager Portals”: I kept the default setting (Local System Account).


Configuration – Help Improve System Center Service Manager”: Off course I’m willing to participate in the Customer Experience Improvement Program!


Configuration – Installation Summary”: You can check if all the settings and components you configured are correct. If so, press Install.


Finished – Setup Completed Successfully”: As you can see in the text on the top of the page two portals were created. One for the end-user and one for the analyst.

On the bottom of the page you can see the additional option to open the “Encryption or Restore Wizard”. In this wizard you’re able to generate a key which can be used to encrypt or restore your settings.


More info:

The Self Service Portal